Terms and privacy

Draft — to be reviewed before public launch.

Printing terms

1. Your work. Copyright stays with you. By ordering you confirm you own the image or have permission to reproduce it.
2. Colour. Every screen and paper shows colour differently. We print your file faithfully and colour-manage carefully, but small differences between screen and print are not a fault.
3. Files as supplied. We print the file you send. We check it by hand and will contact you about obvious problems, but we don't edit files unless you ask (retouching is quoted separately).
4. Turnaround. Usually 3–5 business days before posting or pick up. Delivery times are Australia Post's estimates.
5. Faults. Please check prints on arrival and tell us within 14 days, with photos, about any damage or printing fault. We'll reprint or refund.
6. Payment. Full payment is due at order.
7. Cancelling. You can cancel free of charge until printing starts.
8. Your rights. Nothing in these terms limits your rights under the Australian Consumer Law.

Privacy

We collect your name, contact details, delivery address and files only to make and deliver your order. They're stored with the services we use to run Giclory (Base44 for the website, Stripe for payments, Dropbox for print files and Australia Post for delivery). We don't sell your details and won't send marketing unless you opt in. Files are kept for reprints or deleted 14 days after delivery, as you choose. Ask us at any time to see or delete your information: info@newlookprintandframe.com.au.

Giclory is a service of Newlook Print & Frame, 971 Basalt Road, Shepherds Flat VIC 3461 · 0409 946 562.